5 Sections
17 Lessons
10 Weeks

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Module 1: Computer Fundamentals
Build a strong foundation in computer knowledge by learning the basic concepts of computers, hardware, software, operating systems, and essential computer terminology. This module is designed for beginners and helps learners understand how computers work and how they are used in everyday and professional environments.
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Module 2:Windows & File Management
Develop practical skills for working with Windows, managing files and folders, using keyboard shortcuts, and organizing digital information. This module helps learners become comfortable with everyday computer operations and improves their overall productivity.
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Module 3: Microsoft Office
Learn the essential Microsoft Office applications used in education, business, and everyday professional work. This module focuses on Microsoft Word for documents, Excel for spreadsheets and data, and PowerPoint for presentations.
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Module 4: Internet, Email & Digital Communication
Develop practical digital communication skills by learning how to browse the internet, search for information, use email, manage attachments, participate in online meetings, and work with cloud storage. The module also introduces safe and responsible use of online services.
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Cybersecurity, Troubleshooting & Practical Assessment
Learn how to use computers safely, identify common digital security risks, troubleshoot basic computer problems, and apply the skills learned throughout the course. The module concludes with practical activities that allow learners to demonstrate their overall computer proficiency.
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Curriculum

Basic Computer Troubleshooting

5.2 Basic Computer Troubleshooting

Computer problems can occur because of software issues, incorrect settings,
connectivity problems, insufficient storage, or hardware-related issues.
Basic troubleshooting skills help users identify common problems and
determine appropriate next steps.

What You Will Learn

Understand basic troubleshooting.
Identify common computer problems.
Restart applications and systems safely.
Check basic internet connectivity.
Manage storage space.
Handle basic printer problems.
Install software updates.
Recognize when professional technical support is required.

Common Computer Problems

Common problems include applications not responding, slow performance,
internet connectivity issues, printing problems, insufficient storage,
and devices not being recognized.

Basic Troubleshooting Process

A useful troubleshooting approach is to identify the problem, check simple
causes, perform safe corrective actions, test the result, and seek
technical assistance when necessary.

Internet Troubleshooting

Learners will practice checking network connections, verifying whether
other websites work, reconnecting to a network, and restarting appropriate
network equipment when necessary.

Software Problems

Basic software troubleshooting can include closing and reopening an
application, restarting the computer, checking for updates, and reviewing
available storage.

Practical Activities

Identify a simulated application problem.
Check available storage.
Practice basic internet troubleshooting.
Check for software updates.
Identify situations requiring technical support.

Learning Outcome

Learners will be able to identify common computer problems, perform basic
troubleshooting steps, and understand when additional technical assistance
may be required.

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