4.2 Email & Online Communication

Email is an important method of digital communication used for personal,
academic, and professional purposes. This lesson teaches learners how to
communicate effectively using email and online communication platforms.

What You Will Learn

• Create and manage an email account.
• Send and receive emails.
• Use To, CC, and BCC.
• Attach and download files.
• Reply to and forward messages.
• Organize emails.
• Write professional emails.
• Use basic online meeting tools.

Writing Professional Emails

A professional email generally includes a clear subject, appropriate
greeting, concise message, required details, and suitable closing.
Learners will practice writing clear and respectful emails.

Email Attachments

Attachments allow users to send documents, images, spreadsheets,
presentations, and other files through email. Learners will practice
attaching and downloading files.

Online Meetings

Learners will become familiar with basic online meeting functions such as
joining a meeting, controlling the microphone, using a camera, and using
chat.

Practical Activities

• Send a professional email.
• Attach a document.
• Reply to an email.
• Forward an email appropriately.
• Join a practice online meeting.

Learning Outcome

Learners will be able to communicate through email and online communication
platforms using appropriate digital communication practices.